**Cancellation & Refund Policy

DonationLoop.com**

1. Introduction

1.1. This Cancellation & Refund Policy outlines the conditions, eligibility criteria, timelines, procedural norms, and governing principles associated with any request related to cancellation of campaigns or refund of contributions made on DonationLoop.com.

1.2. DonationLoop.com functions as a technology-driven crowdfunding platform designed to facilitate fundraising for personal, social, charitable, creative, emergency, medical, educational, entrepreneurial, and community-based purposes.

1.3. By accessing, using, registering, contributing, creating campaigns, or interacting with DonationLoop.com in any capacity, users (Campaign Owners, Donors, Supporters, and Visitors) explicitly agree to accept and comply with the terms stated herein.

2. Nature of Transactions

2.1. All financial contributions made through DonationLoop.com are treated as voluntary donations, payments, sponsorships, or financial support extended solely at the discretion of the donor.

2.2. DonationLoop.com does not force, influence, manipulate, or guarantee contributions, nor does it function as a financial investment marketplace, lending institution, banking entity, or profit-sharing environment.

2.3. Since contributions are intended for empowerment, support, and goodwill, refunds are not encouraged except under specific exceptional scenarios as defined within this policy.

3. Campaign Cancellation

3.1. A Campaign Owner may request cancellation of their campaign under the following conditions:

• The campaign has not yet received any donation.

• The campaign is under review and not yet published.

• The campaign violates DonationLoop.com’s legal guidelines or platform policies.

• The campaign is detected as fraudulent, duplicated, misleading, or non-compliant.

3.2. DonationLoop.com reserves the autonomous right to suspend, pause, hide, or permanently cancel any campaign if:

• Fraudulence or misrepresentation is detected.

• False documentation or identity conflict arises.

• The purpose violates ethics, law, or platform guidelines.

• Complaints or donor disputes are found authentic or actionable.

3.3. Once a campaign is cancelled, further donations cannot be received, processed, or displayed publicly.

4. Refund Eligibility Framework

Refund requests may only be accepted under the following exceptional circumstances:

4.1. Unauthorized Transaction
If a donation was made without the explicit knowledge, permission, or consent of the registered account holder.

4.2. Technical or Payment Gateway Error
If an accidental double charge, processing duplication, incorrect debit, or failure in payment settlement occurs.

4.3. Fraudulent Campaign Confirmation
If a campaign is later proven fraudulent, misleading, or misappropriated as confirmed through legal, administrative, or compliance verification.

4.4. Legal Requirement Compliance
Refunds may be executed when mandated by government authorities, cyber-fraud departments, court orders, or regulatory enforcement bodies.

5. Non-Refundable Conditions

Refunds will not be processed under the following conditions:

• The donation was made willingly and voluntarily.

• The donor later changed their mind.

• The campaign has already utilized or withdrawn the funds.

• Emotional dissatisfaction, personal disagreement, or delayed response.

• Campaign outcomes did not meet donor expectations.

6. Refund Processing Procedure

6.1. A refund request must be submitted through the official Refund Request Form available on DonationLoop.com.

6.2. The donor must provide:

• Registered name

• Transaction reference number

• Amount donated

• Valid proof of claim

• Reason for refund request

• Identification proof if required

6.3. Once received, DonationLoop.com will initiate a review and verification process that may take 7 to 45 business days, depending on complexity, verification, regulatory compliance, and payment gateway settlements.

7. Payment Gateway and Settlement Terms

7.1. Refunds can only be processed through the same payment method originally used for the contribution.

7.2. Processing fees, gateway charges, taxes, GST, compliance deductions, conversion fees, and handling charges may be non-refundable depending on provider policies.

7.3. DonationLoop.com shall not be liable for delays caused by banks, UPI networks, payment processors, card issuers, or external entities.

8. Platform Fee and Deductions

Where applicable, the following non-refundable fees may apply:

• Platform usage fee

• Administrative and verification charges

• Payment gateway charges

• Banking charges

• Service taxes and GST

Refunds, if approved, will only reflect the net eligible refundable amount, excluding applicable deductions.

9. Fraud and Abuse Prevention Clause

DonationLoop.com may reject, suspend, or legally pursue claims if:

• The refund request is malicious, deceptive, or abusive.

• The donor attempts chargeback without platform communication.

• False documentation or manipulation attempts are identified.

10. Final Decision Authority

All decisions regarding cancellation and refund approval, rejection, modification, or exception remain solely at the administrative discretion of DonationLoop.com, and such decisions shall be considered final and non-negotiable.

11. Amendment Rights

DonationLoop.com reserves the right to modify, update, or revise this policy without prior notice. Continued use implies consent to the latest version.

12. Contact & Support

For all cancellation or refund-related support:

? Email: support@donationloop.com
? Customer Assistance: Available during business hours
? Portal Requests: Refund Center on DonationLoop.com