Trust & Safety Policy

DonationLoop.com**

1. Introduction

At DonationLoop.com, trust and safety are at the core of everything we do. We believe that fundraising must be transparent, ethical, and secure — ensuring confidence for donors, beneficiaries, campaigners, and organizations using our platform. Our Trust & Safety framework establishes comprehensive standards to verify identities, protect data, prevent misuse, ensure compliance, and monitor impact.

This framework evolves continuously with new regulations, technology enhancements, and community feedback to protect our users from fraud, misuse, harassment, exploitation, misinformation, or unauthorized financial activity.

2. Our Trust Philosophy

• Safety is not optional — it is foundational.

• Transparency creates credibility.

• Every donation deserves accountability.

• Technology must protect dignity and cause-based intent.

• Trust grows when systems are fair, secure, verifiable, and human-centered.

3. Compliance & Legal Governance

DonationLoop.com operates under applicable laws related to:

• Digital fundraising compliance

• Crowdfunding laws (India and International where applicable)

• IT Act & Data Security Standards

• AML (Anti-Money Laundering) Guidelines

• KYC / KYB due diligence

• PCI-DSS Payment Security

• CSR Contribution Guidelines (if applicable)

• 80G / 12A / FCRA norms (when applicable to a campaigner)

We maintain the right to suspend, audit, remove, or block any campaign that violates legal or ethical standards.

4. KYC, Verification & Identity Screening

To maintain platform integrity, verification is mandatory:

Suspicious or unverifiable accounts are automatically flagged by our system for review.

5. Financial Safety & Secure Transactions

Donations are processed through globally compliant, encrypted, and secure payment gateways ensuring:

• PCI-DSS compliance

• SSL/TLS encrypted transactions

• Tokenized card and UPI protection

• Domestic & International payment support

• Fraud detection algorithms

No donation payment details are stored by DonationLoop.com.

6. Anti-Fraud Intelligence

Our safety engine uses:

• AI-based anomaly monitoring

• Campaign legitimacy scoring

• Duplicate identity detection

• Suspicious activity alerts

• Withdrawal pattern monitoring

• Document authenticity verification

Any fraudulent attempt may result in:

• Campaign freeze

• Legal enforcement

• Permanent account ban

• Reporting to cybersecurity/legal authorities

7. Campaign Approval & Monitoring

Campaigns undergo:

1. Pre-verification

2. Manual review

3. Automated impact audit

4. Post-withdrawal compliance tracking

High-risk categories receive advanced compliance checks.

8. Transparency Requirements

Campaign owners must:

• Upload accurate information

• Provide authentic evidence

• Maintain updated progress

• Share reports and documentation

• Not manipulate emotional, medical, or emergency claims

False, misleading, incomplete, or exaggerated campaigns will be removed permanently.

9. Withdrawal Rules & Accountability

Withdrawals require:

• Verified bank account

• Proof of usage

• Justification submission

• Documentation (invoice, bill, statement) when applicable

DonationLoop reserves the right to pause withdrawals until verification is complete.

10. Donor Rights & Safety

Every donor has the right to:

• Transparent cause details

• Safe and secure payment handling

• Receipt and acknowledgment

• Progress updates (where applicable)

• Option to donate anonymously

Refunds are case-based and processed only under defined policy rules.

11. Community Protection & Safe Behavior

The following are strictly prohibited:

? Hate speech
? Discrimination
? Fraud or impersonation
? Exploitation of vulnerable groups
? Adult illegal content
? Terror, political extremism, or violence funding
? Misuse of donations for personal gain

12. Data Privacy Protection

DonationLoop follows global data protection standards:

• GDPR aligned

• No sharing of donor details without consent

• Secure encrypted data storage

• Controlled access protocols

13. Risk Management & Audits

Our internal Trust Unit performs:

• Random audits

• Automated fraud scanning

• Legal compliance reviews

• Community reporting action cycles

14. Reporting, Issues & Action

Users may report:

? support@donationloop.com
? Urgent misuse
? Fraud suspicion
? Policy violations

All reports are confidential and reviewed systematically.

15. Termination and Enforcement

DonationLoop may suspend or terminate accounts if:

• Policy violation occurs

• Fraud is proven

• Legal authorities mandate action

• User refuses verification

16. Continuous Improvement

Trust & safety is a continual commitment. We evolve protocol with:

• AI enhancements

• Regulatory updates

• Community and audit feedback

• Security technology upgrades